General Information

  • What is your price adjustment policy?

    Price adjustments will not be done for items with a reduced price.

  • Are out-of-stock items restocked?

    If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.

  • Will I receive the same product that I see in the photo?

    Yes, except in the case of products that are hand crafted in which there may be slight differences in the final product.

  • Can I receive regular email updates about Naked Truth's latest products and offers?

    Yes. By simply clicking on Newsletter you will receive information on Naked Truth's latest products, lookbook, and events.

  • Can I cancel my Naked Truth's Newsletter subscription?

    You can cancel your subscription at any time by clicking on the Newsletter menu and completing the form.

  • How do I recover my forgotten password?

    If you've forgotten your password, you can recover it in the Login section. Enter your email address and we'll send you instructions on how to retrieve your credentials.

  • How can I be sure that I've made my purchase correctly?

    Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact Customer Service.

  • Can I track my order?

    Yes, you can see the updated status of your order in real time. To do this, go to the "Orders and Returns" section in your account.

    If you are not registered, click on the "Order Information" link in the confirmation email sent to you.

  • Can I remove items from my order?

    Yes. You can delete any unwanted items from your shopping cart as long as the order hasn’t been processed yet.

  • Can I cancel my order?

    Yes. You can cancel your order as long as its status allows you to. To do this, go to the "Orders and Returns" section in your account.

    If you are not registered, click on the "Order Information" link in the confirmation email sent to you and click Cancel.

  • What should I do if I receive a defective item?

    Nakedtruthlife.com only sells items in new condition but in the rare event that you receive a defective item, please contact Customer Service.

  • What should I do if I receive an incorrect item?

    If you accidentally receive an item that you did not order, please contact our Customer Service.

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