Exchanges & Returns

  • Is there a charge for requesting an exchange or return?

    Exchanges and returns at are always free of charge when using our return methods.

  • How long do I have to make an exchange or return?

    All returns or exchanges must be made within 30 days of the shipping confirmation email. reserves the right to reject returns that are sent or communicated outside of the return period limit, or items which are not in the same condition in which they were received.

  • How can I make an exchange or return?

    • At Go to My Account > Orders and Returns to request an exchange in size or make a return. 
      • Home Return: Apply the printed label to the sealed box and follow the “Home Return” instructions on the return label.
      • Drop-Off: Apply the printed label to the sealed box and follow the “Drop Off” directions on the return label.

    If you placed your order as a guest, you will be able to make a return by accessing the link included in the order confirmation email.

  • Where can I find my receipt?

    You will find it attached to the notification email you received when your order was sent, or in the details of your purchase under the My Account section.

    Please remember that your receipt is essential for returning or exchanging items. You can present it on your mobile device or print it.

  • Can I keep the original item after having requested an online exchange at

    No. Your original payment method will be charged for the item(s) if we do not receive the item(s) for exchange in 14 days.

  • Once I have exchanged an item, can I return online the new item at

    Yes. You can return it within 30 days of the shipping confirmation email.

  • Can I exchange or return any item?

    Yes, as long as it is in perfect condition and has all its labels on it. Keep the following exceptions in mind:

    • Swimwear: Must include the hygiene sticker.
    • Underwear: underwear items may not be exchanged or returned, except for tops and bodysuits, kept in their original packaging.
    • Accessories: Must be returned in their full original packaging.
    • Fragrances: Must be returned in the original sealed packaging.


  • When will I receive the refund for my return?

    You will receive the amount to the same method used to make the purchase in an estimated period of 10-14 days, depending on your bank.

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