• Where can I receive my order?

    It can be sent to an address selected by you (home, work, etc. - never a PO Box).

  • Can the delivery country/region be different from the purchase country/region?

    No. The delivery country/region must always be the same country/region in which the purchase was made.

  • How long will my order take to arrive?

    Delivery times depend on the type of delivery selected.

    • Standard home shipping : In 4-7 business days

    • Express home shipping: In 2-3 hours (business days)

  • How much do I pay for delivery services?

    • Standard home shipping - FREE

    • Express home shipping - $9.95 USD

  • Can I track my order?

    Yes, you can see the updated status of your order in real time. To do this, go to the "Orders and Returns" section in your account.

    If you are not registered, click on the "Order Information" link in the confirmation email sent to you to see the status of your order.

  • What is the home delivery process?

    If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), another with the tracking number (with a link to the courier's web page), and finally the courier will send you a text message or email to inform you of your delivery.

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